Refund policy
Return, Exchange & Refund Policy
At ZALIVO, we want you to feel confident when shopping with us. This policy explains our cancellation, return, exchange, and refund procedures.
Your rights under this policy are subject to applicable consumer protection laws in the country where the customer is located. Where applicable law provides greater rights than those stated in this policy, the applicable law will prevail.
Order Cancellation
Customers may request to cancel an order in accordance with applicable law.
To request a cancellation, please contact us at:
Email: getzalivo@gmail.com
Please include your full name and order number. You do not need to provide a reason unless required by applicable law.
Cancellation Before Shipment
If an order is cancelled before it has been shipped, we will issue a refund in accordance with applicable law and this policy.
Refunds
If a cancellation is eligible for a refund, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
Where permitted by applicable law, cancellation fees or return shipping costs may apply.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
We may request photos or videos showing the issue so that we can investigate and provide an appropriate solution.
Where required by applicable law, ZALIVO will provide a refund, replacement, or other appropriate remedy.
Exchanges
ZALIVO offers one exchange within 14 days of delivery, provided that the product has not been used beyond reasonable inspection and is returned in suitable condition.
For exchanges that are not due to a defect or an error on our part, the customer may be responsible for return shipping costs.
This voluntary exchange policy does not limit any mandatory consumer rights provided by applicable law.
Products That Cannot Be Returned
Certain products may not be eligible for cancellation, return, or exchange where permitted by applicable law. This may include personalized products, perishable products, and certain digital or opened products.
Any statutory consumer rights that cannot legally be excluded will remain unaffected.
Sale Items
Purchasing a product during a sale or promotional period does not automatically remove any consumer rights provided by applicable law.
Store Credit and Gift Cards
Store credit and gift cards are subject to the terms stated at the time of purchase or issuance and applicable law.
Order Cancellation by ZALIVO
ZALIVO may cancel an order in cases such as a significant pricing or product-description error, lack of product availability, suspected fraudulent activity, or other circumstances permitted by applicable law.
If we cancel an order after payment has been received, the customer will receive a refund of the amount paid, subject to applicable law.
Contact Us
For questions regarding cancellations, returns, exchanges, or refunds, please contact us at:
Email: getzalivo@gmail.com
Last updated: October 4, 2026